Welcome to our Help Site

Welcome to our help page. Here you will find the latest updates on shipping and customer service and our upcoming kit and release schedule. 

Release Schedule

Preordering is an exciting way to be among the first to get your hands on our new designs. However, the nature of creating something new means that sometimes, unexpected delays can occur. While we always strive to factor in potential hiccups when estimating shipping dates, the timeframe from production to shipping can be fluid. Rest assured, we do our utmost to meet the timelines we promise. 

Release NamePreorders OpenCurrent Shipping ETA**
Coastal EscapeMayEarly - Mid June 2023

Subscription Schedule

We ship kits all around the world, and design without any reference to a particular month; so our kits can always be used in full regardless of when they are received. We also have a back catalog of available past kits, planner goodies, and digital printables items which can be purchased while waiting for your subscription to start shipping

When you subscribe, you are billed in advance for a kit that is shipped approximately 4 weeks after the subscription window for that kit closes.
That said, we’re working very hard to ensure that we meet (and hopefully exceed) the following upcoming delivery plan to you.

#Kit NameTheme SneakPreview StartSubscription WindowPrintables*Shipping Begins**
67Pretty Posy v213 Dec20 Dec26 Dec - 27 Janclick here18 Feb
68Plum Blossom10 Jan23 Jan28 Jan - 27 Febclick here27 Mar
69Pink Lemonade13 Feb24 Feb ^28 Feb - 27 Marclick here^Early May
70Coastal Escape17 Mar27 Mar28 Mar - 27 Aprclick here22 May^^
71Sunflowers & Sunshine 217 Apr24 Apr28 Apr - 27 Mayclick here18 Jun
70Starlit Stories18 May26 May28 May - 27 Jun20 Jun18 Jul
71TBC18 June26 Jun28 Jun - 27 Jul20 Jul18 Aug

** Shipping begins indicates the date that the kit is due to be sent from our centralised warehouse. 
* Printables include only the printable/digital which are discounted for subscribers and are subject to change at any time or added to or removed at a later date.
^ Pink Lemonade will be delayed and we will update this page with dates as we receive them. For more information on why please see this blog post.
^ Our supplier short-shipped us the sticker books for Coastal Escape. We've shipped as many as we could during WC 22 May; and expect to ship the rest WC29 May.