Welcome to our Help Site

Welcome to our help page. Here you will find the latest updates on shipping and customer service and our upcoming kit and release schedule. 

Subscription Schedule

We ship kits all around the world, and design without any reference to a particular month; so our kits can always be used in full regardless of when they are received. We also have a back catalog of available past kits, planner goodies, and digital printables items which can be purchased while waiting for your subscription to start shipping

When you subscribe, you are billed in advance for a kit that is shipped approximately 4 weeks after the subscription window for that kit closes.

#Kit NameTheme SneakPreview StartSubscription WindowShipping Begins
78CH01: Loving Me18 November25 November28 Nov - 27 Dec20 Jan
79CH02: Forever Friends18 December8 Jan28 Dec - 27 Jan20 Feb
80CH03: Petal Palette18 January8 Feb28 Jan - 27 Feb20 Mar

Our subscription options have changed. Please click here to find out more about the new options, and click here to find out about the subscription migration.

Release Schedule

Preordering is an exciting way to be among the first to get your hands on our new designs. However, the nature of creating something new means that sometimes, unexpected delays can occur. While we always strive to factor in potential hiccups when estimating shipping dates, the timeframe from production to shipping can be fluid. Rest assured, we do our utmost to meet the timelines we promise. 

ReleaseCurrent Estimated Shipping Date
Chapters 'A New Dawn' ReleaseShipping
Chapters Q1 RefreshShipping
Chapters 'A New Dawn' Release - Pencil CaseMarch 2024 with Petal Palette where possible
Release NamePreorders OpenCurrent Shipping ETA**
Heartfelt HolidaysNow availableShipping now

Sometimes email systems don't send out the required shipping updates so we've created this page so you can check back in if there are any delays