Shipping Policy

Printables
Printable kits, inserts and digital files are delivered by email straight after purchase. Your order confirmation carries the download links and details, so there is nothing to wait for. If your order mixes printables and physical items, the printables arrive by email now and the rest follows in the post.

Shipping costs
Shipping is calculated at checkout from your delivery address. Orders over AUD $150 ship free to Australia, New Zealand, the United States (contiguous states), the United Kingdom and selected countries in Europe and Asia.

Delivery times
Most destinations receive their parcel within 8 to 10 business days of dispatch. Busy periods such as sale weeks and public holidays can add a few days.

Tracking
When your physical items ship you will get an email with our warehouse's tracking link. Once the parcel reaches your country a final-mile tracking number from the local carrier becomes available, so you can follow it to your door.

Import duties and taxes
You are responsible for any import duties, taxes or tariffs on your order. For many destinations these are pre-charged and already built into the price you pay at checkout, so there is nothing further to pay on delivery. Where your country charges on import instead, the carrier will contact you before delivery.

Pre-orders
Occasionally we offer limited pre-orders for special items. We will always be clear about the expected shipping date on the product page, and we will let you know if production runs late. Quality comes first, even when it means a short wait.

Combining and splitting orders
In most cases we cannot combine separate orders into one parcel, or split one order into several. If your order includes a pre-order item, everything ships together once it is all ready. For the fastest delivery of in-stock items, place them as their own order.

Your address
Please check your delivery address before you place the order, including the postcode and city or suburb. Once the warehouse has your order we cannot change the address. Our system uses exactly what you enter and does not correct it.

Missing, damaged or incorrect items
If something is not right, reply to any of our emails with clear photos of the item and of the box and packaging it came in, including the delivery label, and we will sort it out with the warehouse.