Welcome to our Help Site
Welcome to our help page. Here you will find the latest updates on shipping and customer service and our upcoming kit and release schedule.
Subscription Schedule
We ship kits all around the world, and design without any reference to a particular month; so our kits can always be used in full regardless of when they are received. We also have a back catalog of available past kits, planner goodies, and digital printables items which can be purchased while waiting for your subscription to start shipping
When you subscribe, you are billed in advance for a kit that is shipped approximately 4 weeks after the subscription window for that kit closes.
| # | Kit Name | Preview Start | Subscription Window | Shipping Begins |
|---|---|---|---|---|
| 78 | CH01: Loving Me | 25 Nov | 28 Nov - 27 Dec | Shipped |
| 79 | CH02: Forever Friends | 8 Jan | 28 Dec - 27 Jan | Shipped |
| 80 | CH03: Petal Palette | 8 Feb | 28 Jan - 27 Feb | Shipped |
| 81 | CH04: Butterfly Blooms | 8 Mar | 28 Feb - 27 Mar | Shipped |
| 82 | CH05: Showers and Flowers | 8 Apr | 28 Mar - 27 Apr | Shipped |
| 83 | CH06: Lakeside Reflections | 8 May | 28 Apr - 27 May | Shipped |
| 84 | CH07: Hot Summer Nights | 3 Jun | 28 May - 27 Jun | Shipped |
| 85 | CH08: Chasing the Sun | 24 Jun | 28 Jun - 27 July | Shipped |
| 86 | CH09: Coming Home | 22 Jul | 28 July - 27 Aug | Shipped |
| 87 | CH10: Enchanted Evenings | 26 Aug | 28 Aug - 27 Sep | 20 Oct |
| 88 | CH11: Sweet Soiree | 23 Sep | 28 Sep - 27 Oct | 20 Nov |
| 89 | CH12: Winter Avenue | 28 Oct | 28 Oct - 27 Nov | 20 Dec |
Release Schedule
Preordering is an exciting way to be among the first to get your hands on our new designs. However, the nature of creating something new means that sometimes, unexpected delays can occur. While we always strive to factor in potential hiccups when estimating shipping dates, the timeframe from production to shipping can be fluid. Rest assured, we do our utmost to meet the timelines we promise.
| Release | Current Estimated Shipping Date |
|---|---|
| Chapters: Q4 Refresh | First week of November |
| Christmas | Launching Saturday 2nd November 11am AEST |
| Release Name | Preorders Open | Current Shipping ETA** |
|---|---|---|
| Heartfelt Holidays | Now available | Shipping now |
Sometimes email systems don't send out the required shipping updates so we've created this page so you can check back in if there are any delays