Frequently asked questions
Find answers about choosing your stationery, delivery, digital downloads and your account. Need a hand with an order? Get in touch with our team.
Choosing your supplies
Basic Lover combines functional and decorative stickers; Sticker Lover focuses on decoration. They share a theme but contain different pages. Compare the formats, check sizes and read the contents on your chosen product.
Delivery and tracking
Read our current shipping information. For help with tracking, a delivery or an existing order, contact our team with your order number. We can help with your specific order.
Digital downloads
Digital products are files; no physical item is shipped. Check the individual listing for its contents. If you cannot locate or open a purchased download, contact us with your order number. Our Angel Policy applies.
Account and member access
Sign in to your account. For a billing question or help with Chapters, earlier kit content or Postcards, ask our team for help. Access depends on the original purchase or entitlement.
Contact us
Need a hand? Send our team a message. If your question is about an order, please include your order number.
Existing-order and account help archive
Some articles describe historical products and subscriptions. For help with your own order or access, contact our team.