Black Friday 2022

We want to make sure our subscribers and pre-order customers receive their goodies before they go on sale. So the sale excludes new releases and pre-orders (Fall and Halloween, Serenity Pre Release and Shop Til You Drop / Rejuvenate kits). Subscriptions are also excluded.

Subscriber discounts will apply automatically. Additional discounts and hearts cannot be used on sale items and may result in your order being cancelled.

We use an offsite warehouse located in Hong Kong; as it's the best central location for our customers, who are located all over the world (at last count, we're shipping to 70 countries!). Orders are packed daily and picked up by couriers twice per week. You'll see a lag in tracking notifications as your parcel is packed, handed over to our courier and finally handed to the final mile courier (who in most cases is the local postal service in your country). It usually takes around 11 days between order and your local postal service receiving the package, though with covid and freight space challenges this can vary.

Once you've placed your order it's locked away in our system, waiting for your goodies to arrive. We cannot change the contents of the order after being placed, but you can place additional orders.